Good Greek Moving and Storage

Having used this company to move from Florida to North Carolina we were horrified to see the amount of damage to our furniture and possessions on the day that the removal truck was unloaded. Damage included an office desk that was completely destroyed to the point that it was in pieces, with the contents left in the drawers and strewn all over the floor of the removal truck. Also, a three-seater leather sofa that had a hole ripped into the side of it, a tv cabinet where one of the glass doors was missing, damaged bedside cabinet with hole pushed through the top, broken china, broken linen baskets, broken stainless steel kitchen trash can. Furniture was stacked upside down in the van and when the movers tried to unload a bedroom dresser, all of the contents inside had not been packed and were left loose and were displaced everywhere. In addition to the substantial damages, they had lost all of the fittings to another bedroom set and were unable to put it back together on delivery. The movers reassembled a dining table which was left so unstable that nothing could be put on top. All that was required was to tighten the screws which they had not been bothered to do. How I wish I had chosen another company to have completed the move. And now some two months on, they have only just apologized for any inconvenience!

Move size: 3 Bedroom Home Service cost: $10000

I employed Good Greek Moving to help with a move to our new home in mid-February. The positives: Terie was most helpful in scheduling my move so it went smoothly and ensured all our needs were met before the big day. The movers were fantastic. They were all engaging and efficient in helping with my move. Their work ethic was fabulous.

The concerns are my advice to inquire about before hiring: (1) I was not advised that when the movers wrapped my furniture in blankets for protection before loading onto the truck would result in additional charges for the tape they used to secure the blankets. I was told shortly before transporting to my new location that there would be a charge for three rolls of tape. The preliminary invoice read that tape rolls were $6 each; however on the final invoice for “Basic Materials”— I was billed for $75. (2) Emails throughout the process were responded to quickly, except AFTER the move with two concerns. No response was received for either email. One issue was remedied when I found the item in question I mistakenly thought may have been left on the truck. Only when I notified Good Greek I found the items did I receive an immediate response. The other was an inquiry on the Welcome Home Kit advertised on their site and various ads that I would receive if I used their services—no response. I also inquired on their Facebook page about the kit which received a reply it would be sent. To date, it has still not been received.

Overall, I had a great experience with the move and my review should be seen as a positive.

Move size: 2 Bedroom Home Service cost: $1230

I bought a 3-bedroom house in Cape Coral from abroad and flew there on my vacation to furnish it. I had ordered all the furniture in advance and was a bit overwhelmed by the amount of furniture that needed to be assembled. I realized I wouldn't be able to do it on my own, especially as I'm a layman.

So I sought help and called Good Greeks. I spoke to a Good Greeks salesman on the phone for advice. He advised me to order 3 assemblers for three hours. I asked if they could do it in that time. He said I could calculate one bedroom per man per hour. If it was complicated, an hour could possibly be added.

I was sent a 7-page contract, which I skimmed over and paid 870 dollars up front.

On Saturday, the helpers arrived at 2pm instead of 10am as agreed. Nevertheless, I was happy to get help.

The installers had no tools with them and one of the two - three had been ordered and paid for - said he had never done anything like this before. Well, I had a toolbox and the guys went to the guest room to start assembling the furniture.

An hour and a half later, when I went to see what the state of the set-up was, I was shocked. The brand new white velvet-covered bed was stained with brown fingerprints. It wobbled because the screws were not tightened. In the meantime, they were in the second guest room and had started on the next bed. At a glance, I saw that it had been assembled incorrectly.

I then stopped the fitters and told them to please leave. No furniture was assembled in 1.5 hours.

I received a call back from the supervisor. He asked if it was true that I had kicked the workers out. I explained to him that although the men were very friendly, they were in no way suitable for the job they had been hired for. When I asked him where the third man was, he said he was just about to come over and help himself. I said it would be great if he could see for himself what his crew had done. But he refused and said he would send a more experienced crew tomorrow. I had the feeling that was an excuse. Why wouldn't he take a look at what I was complaining about? Maybe because he knew…

The next afternoon, two men came again. Again without tools. The guys said they would finish what their colleagues hadn't managed to do yesterday. Somewhat incredulously, they asked if I had really kicked their colleagues out yesterday. I told them that it wasn't a classic kick-out, but that I had canceled the job because the men didn't seem to know what they were doing and their skills probably lay elsewhere. When I mentioned that I was surprised that only two fitters had come today instead of the three that had been paid for, the employees said that the company always did it that way. They promise three, but only send two.

They got to work and tightened the screws, which I had left as they were in case anyone claimed that everything was completely different. They actually shook their heads and asked incredulously whether the bed had really been handed over to me as fully assembled.

I let the guys do their work and after half an hour they said they were finished and wanted to leave. So the Good Greeks company had put together a whole bed for a whopping 870 dollars.

A discussion ensued and I said that they had two more bedrooms ahead of them and that the bedroom included a dresser, two night stands and a rotating mirror. Grumbling a little, the builders got to work on the dresser. This one dresser was not finished, but the three hours were up.

I was promised three bedrooms - a one bed was assembled, a one bed was started to be assembled incorrectly, which I had to dismantle at the end, and a dresser was started. For a proud 870 dollars.

I wrote to the gentleman who sent me the contract and claimed a refund. No response.

Then I called the head office and had Karen Clark on the phone - the director of customer service. She was very nice and compassionate. She apologized for letting me down like that. She said she was glad that the case had come to her directly. She would take care of it and call me back right the next day.

At first, I had the feeling that at least the customer service deserved a good rating. But very quickly I had to learn that Karen Clark's words were just empty phrases and there was nothing to be gained from them. After two follow-up phone calls I had to make from abroad, I received an e-mail with an offer of a 200 dollar discount and I was asked to sign another contract.

670 dollars for an assembled bed and a partly assembled dresser? No!!

I wrote to her again to say that I don't agree with that. A standard bedroom includes a bed, a dresser and two nightstands. I was promised four times three pieces of furniture for assembly, but I received one.

Karen Clark, who was so happy that this case came directly to her so that she could throw it straight in the trash can, did not reply at all anymore.

I therefore regard my experience as commercial fraud and can only advise against using this company.

Move size: 3 Bedroom Home Service cost: $870

At my home in Florida, Bryan came out to see me and check my belongings for a move from Florida to Illinois. This is a very tough time in my life as I lost my husband and needed to move back to family. I appreciated the visit as i was uncomfortable with a phone walk through which is why i did not go with another company. Jonathan, Anyory, Gabriel and Julio came in and went straight to work packing and putting everything on the truck and were finished in no time. They were all very friendly and respectful and efficient. This made it easy on me. They drove to Illinois in no time and only two of them made the trip. It was cold and snowy and they had a flight of stairs! This was a tough job! My brother was here to open the condo. He is unable to do the moving which is why i hired Good Greek. He said these guys were amazing. He couldn't believe their strength bringing furniture and many boxes up this flight of stairs. They did a super job and I am grateful. Maria Schuberth and Tricia Mack followed up with me to be sure all went well. Please thank each of these movers for me for their hard work. Thank you for making this move for me easier. Toni Gore

Move size: 3 Bedroom Home Service cost: $6000

We just used Good Greek Movers, they are 5 Stars ****** for sure. Showed up when they said, kept in contact with us the whole time, and wow super hard workers. Our stuff was so gently but quickly packed and how they packed the truck was some impressive. The whole team starting with Maria in customer service right down to the truck pulling away gave us such a sense of ease for our move, which everyone knows can be stressful, but not with this team of movers! We would like to personally mention Maria Schubert, Enmanuel C, Yurisan R, Charite & Carlos… Thank you !! You can’t go wrong using such a professional moving team. My husband & I are so thankful for their help with our move. Again top notch and attention to every detail and every piece they packed

Merry Christmas Good Greek Movers !!!

Jill & Mike

Move size: 3 Bedroom Home Service cost: $100000